IT Support Engineer

Contract Type: B2B ( You’ll be responsible for your own tax and insurance)
Job Type: Full-time
Contract Tenure: 1- Year (Extendable)
Schedule: 8 hour shift
Work Location: In person

Role Scope
EUC Deskside Support + Data Centre & Physical Facilities Support

Key Responsibilities

• Follow and maintain Standard Operating Procedures (SOPs)
• Maintain documents, logbooks, and checklists
• Follow customer change procedures
• Ensure DC ambience standards (cabling, cleanliness, safety, walkway clearance)

Data Centre Smart Hands Activities

• Reseating cable connections (LAN cabling CAT5/6)
• Backup tape handling (maintenance & rotation)
• DC inventory maintenance and updates
• Routine checks and escalating alerts to Infra Team
• Physical movement and handling of hardware
• Racking, stacking, commissioning, decommissioning, recycling
  (Bulk work >10 devices treated as project work)
• Storeroom management
  End User Computing Support
• Installation and management of:
  
  • Laptops
  • Desktops
  • Printers
  • Scanners
  • MFDs and peripherals
• Workstation OS and software installation/configuration
• Printer installation (physical)
• Coordinate part/unit replacement with vendors
• Endpoint level support for VDI (SOP/KB based)
• Troubleshooting and resolving endpoint incidents
• User communication during disruptions via client tools
• Windows Firewall configuration as per SOP (escalate to network team if needed)
• Basic application support (installation, uninstallation, patches)

Asset & eWaste Management

• Device wipe using client-approved software
• Secure storage for disposal vendor pickup